Sending Data to IBM System i5 Software Support

To send data to IBM System i5 Software Support, the data must be in ASCII text. The best way to get the file from the system is to use IBM iSeries Navigator to pull the files down to your PC. Highlight the files QSYSPRT and QPCSMPRT, as in the following print screen. (You might have only one of these files.) Then drag the files to your desktop (only the drag operation is supported).

To send the files to IBM Remote Technical Support, do the following:

1. Use a data compression utility such as PKZIP, PKZIP for Microsoft Windows, or WinZip to create a single binary file containing all of the data that must be sent to the Rochester Support Center. After dragging the files to your desktop, open the text file in Notepad: Top left of Notepad:

- Select File

- Select Save AS

- Change Encoding from UNICODE to ANSI

Note: When changing the encoding, this cuts most file sizes in half. To make sure you have the correct file name:

- Create a new folder

- xxxxx.bbb.ccc.yyy.yyy

- Drag the file(s) to the folder

- Zip or compress the folder

where xxxxx is the PMR number, bbb is the branch number, ccc is the country code (such as 12345.7TD.000), and yyy.yyy is a short description for the folder (such as 12345.ZIP or 12345.7TD.000.12345.ZIP for a zip file, or 12345.SAVF or 12345.7TD.000.12345.SAVF for a save file downloaded from the system).

2. After you have created the ZIP file, you can send it to your Rochester Support Center representative using FTP or e-mail.

3. To send the ZIP file using e-mail, contact your Rochester Support Center representative and get his or her e-mail address. Then attach the file to the e-mail and send it to their e-mail address. Specify the PMR in the subject line of the e-mail.

There is a 10 MB limit for attachments when sending an e-mail to IBM. If the file is larger than 10 MB, use the FTP option specified in Step 4. Otherwise, skip to Step 5.

4. To send the file using FTP, use an FTP program to upload the file in binary format to testcase.boulder.ibm.com in folder toibm/os400 and login using the anonymous user ID and your e-mail address as the password, or bring up a Windows command prompt and type the following commands:

ftp testcase.boulder.ibm.com

user anonymous

password (for example, your e-mail address)

cd toibm/os400

bin

put xxxxx.bbb.ccc.yyy.yyy

quit

where xxxxx is the PMR number, bbb is the branch number, ccc is the country code (such as 12345.7TD.000) and yyy.yyy is a short description for the file type (such as 12345.ZIP or 12345.7TD.000.12345.ZIP for a zip file, or 12345.SAVF or 12345.7TD.000.12345.SAVF for a save file downloaded from the system).

The testcase.boulder.ibm.com FTP site can also be accessed through a Web browser at ftp://testcase.boulder.ibm.com/ or https://testcase.boulder.ibm.com/.

5. After the file has been successfully sent or uploaded, notify your Support Center representative so they know to expect it.