When the Electronic Customer Service (ECS) on the new internal modems made its debut, the only way to configure it was the Universal Connection Wizard from within Operations Navigator. Users who did not have the need to use Client Access or Operations Navigator were required to configure a PC to set up and configure the internal modem.
Although this remains the recommended way to configure the internal modem, there is now the ability to configure ECS using CL Commands provided in the following PTFs:
- For R510: SI07187 and SI07188 (prereq SI05752)
- For R520: SI06847 and SI06848
CL Commands Included in the PTF: The following CL commands are included:
CRTSRVCFG - Create Service Configuration: This CL command allows you to configure a TCP/IP Point-to-Point *DIAL service connection to IBM via AT&T Global Network Services. *IOSYSCFG special authority is required.
DLTSRVCFG - Delete Service Configuration: This CL command allows you to delete an existing AT&T Global Network Services, TCP/IP Point-to-Point service configuration, and the associated line description. *IOSYSCFG special authority is required.
CHGSRVCFG - Change Service Configuration: This CL command allows you to change an existing AT&T Global Network Services, TCP/IP Point-to-Point service configuration. *IOSYSCFG special authority is required.
VFYSRVCFG - Verify Service Configuration: This CL command allows you to verify an AT&T Global Network Services, TCP/IP Point-to-Point service configuration by starting the profile and attempting to connect to the remote host via the dial access number specified in the profile. *USE authority to the STRTCPPTP and ENDTCPPTP CL commands is required.
Modem Types Supported
The following modem types are supported: 2699* Two-line WAN IOA.
2720* PCI WAN/Twinaxial IOA.
2721* PCI Two-line WAN IOA.
2745* PCI Two-line WAN IOA (replaces IOA 2721).
2742* Two line IOA (replaces IOA 2745).
2761 Eight-port analog modem IOA.
2771 Two-port WAN IOA with a V.90 integrated modem on port 1 and a standard communications interface on port 2. To use port 2 of the 2771 adapter, an external modem or ISDN terminal adapter with the appropriate cable is required.
2772 Two port V.90 integrated modem WAN IOA.
2793* Two port WAN IOA with a V.92 integrated modem on port 1 and a standard communications interface on port 2. To use port 2 of the 2793 adapter, an external modem or ISDN terminal adapter with appropriate cable is required. This replaces IOA model 2771.
2805 Four port WAN IOA with an integrated V.92 integrated analog modem. This replaces models 2761 and 2772.
Note: These adapters require an external V.90 modem (or above), or ISDN terminal adapter, and an RS232 or compatible cable.
Configuring Electronic Customer Support on the Internal Modem
To prepare for the configuration of ECS on the internal modem, perform the following steps:
1 Load and apply the appropriate PTF for your release with its prerequisites.
2 Set the system value QRETSVRSEC to 1. This allows the IBM® iSeries® family of servers to store and exchange information necessary to set up the communications with the AT&T Global Network.
3 Set the Modem Country ID to ‘US’ in the Network Attributes. On the operating system command line, type the following:
CHGNETA MDMCNTRYID(US)
Press the Enter key. Now you are ready to configure ECS on the internal modem. To configure ECS on the internal modem, do the following:
1 Using the CRTSRVCFG command with the following parameters, you will be allowed to choose the values for each of the required fields (note that this is all one CL command that is wrapped to fit). On the operating system command line, type the following:
CRTSRVCFG CNNTYPE(*PTP) SERVICE(*ECS) REFSRVCFG(*NONE) CNTRYID(*SELECT) STATE(*SELECT) TELNBR1(*SELECT) TELNBR2(*SELECT) RSRCNAME(*SELECT) MODEM(*SELECT)
Press the Enter key.
2 You will be prompted for the country. Select the country using Option 1.
3 You will then be prompted for the State. Select it with Option 1.
4 Next is the Primary Telephone Number - select the number desired, but verify it is still up-to-date with ATT by using their Web site at help.attbusiness.net and select the Access Numbers link in the left column. Make sure that the number you choose is V.90-capable because some ATT numbers are ISDN-capable only.
5 You will be given the opportunity to change this number to include a preceding 9, if required, or to remove the area code (if not required) or to change the number altogether if it does not match the current number from the ATT Web site given above.
6 Do the same for the backup number.
Note: If selecting the nationwide toll as a backup, do not select the 800-586-3089 number because ATT has changed this to a ISDN-capable only number.
7 Select the *INTMODEM Communications Resource from the list.
8 Select the modem type to match your resource from the list:
You should then get the message that the profile was created.
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